FAQs

Shipping

Shipping destinations:

United States:

Local orders take 2-3 business days to be delivered to you and we ship within 1-2 business days.
We use UPS and USPS
Shipping time might vary depending on location, shipment method and other factors.

Panama:

Panama City orders are delivered the next business day.
Shipping to other cities are with Cargas Nacionales, Fletes Chavale or Uno Express

Shipping cost:

Orders over $75 will have free shipping.
Orders under $75 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email contact@romeoyjulietashop.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.